North Surgery Center

Call us: 901.373.1991

How We're Doing


Quality Initiatives

We continually strive to provide excellent quality care in a safe environment. Our organization is involved in the following state and national healthcare quality initiatives and groups:

  • Accreditation Association for Ambulatory Health Care (AAAHC) and Centers for Medicare and Medicaid Services (CMS) Healthcare Quality Alliance
  • Association of periOperative Registered Nursing (AORN)
  • Ambulatory Surgery Center (ASC) Quality Collaboration

Within the facility we utilize a healthcare team to make improvements in the following areas:

  • National Patient Safety Goals
  • Pain Management
  • Patient Flow Efficiency Throughout The Center
  • Medication Safety
  • Infection Control
  • Patient Satisfaction
  • Physician Satisfaction

Multiple areas are monitored to evaluate processes and outcomes.
Some examples include:

  • Surgical Appropriateness
  • Sterilization of Instruments
  • Pre procedure Time-outs
  • Medication Administration Safety
  • Prevention of Healthcare Acquired Infections
  • Sleep Apnea Assessment

We have established an internal survey process committed to providing ongoing consultative review of our centers performance within quality standards. These are just few examples of our commitment to providing a broad range of high quality services that meet the growing and changing healthcare needs of our community.

  • Click Here for our current Patient satisfaction statistics
  • Click Here for our current Physician satisfaction statistics
  • Click Here for our current Annual National Patient Safety Goals
  • Click Here for our Prophylactic IV Antibiotic Timings

Patient Satisfaction

Patient surveys are a useful tool for evaluating the Methodist Le Bonheur Healthcare patient experience, measuring loyalty, identifying areas for improvement and assessing the effectiveness of improvement efforts. Our surgery center has a patient survey that was designed in conjunction with our patients and families to measure the areas of the patient experience that they identified as important.

Our results are based solely on an “Excellent” score.

Average Rate of Survey Return: 81%
Question Name Goal 2014
If a friend or Family member could go to any Same Day Surgery Center, would you recommend this facility to them? 96% 97%
Overall, were you treated well during your visit with us today? 96% 99%
 
Overall Quality of Care 92% 95%
Friendliness of Registration Staff 92% 94%
Dr Explained Procedure 92% 95%
Attentive Staff 92% 95%
Manage Pain 92% 95%
How Well Your Family was Informed 92% 95%
How Well You Were Prepared Leave 92% 96%
Met Expectations for Timely Care 92% 94%
Protect Your Privacy 92% 94%
Cleanliness of Facility 92% 94%

 

Physician Satisfaction

Our Surgery Center strives to work in collaboration with our physicians, their patients and families, in providing the highest quality surgical services. We are known for our high physician satisfaction scores and working closely with our physicians to find new innovations in patient care.

These physician satisfaction surveys are distributed twice a year to help us understand what our physicians feel is important to them and their patients. Our goal is 4.5 out of a possible 5.0.

  2009 2010 2011 2012 2013
Scheduling 4.5 4.5 4.9 4.9 *
Admissions 4.9 4.8 4.9 4.9 *
OR 4.6 4.9 4.8 4.9 *
Post-op 4.9 5.0 4.9 4.9 *
Facilities 4.9 4.8 4.7 4.8 *
Overall 4.7 4.8 4.8 4.9 *

*To few responses

Annual National Patient Safety Goals

Patient Fall in the ASC

Falls are an important issue for patients having outpatient procedures or surgery because virtually all patients receive sedatives, anesthetics and/or pain medications as a routine part of their care. The use of these medications increases the likelihood of a fall.

The frequency of ASC admissions experiencing a fall while in the confines of participating ASCs is shown below as a rate per 1000 admissions. Lower rates are better.

Reporting Period 2010 2011 2012 2013 2014 YTD
National Patient Fall Rate per 1000 ASC Admissions 0.163 0.140 0.145 0.139 0.138
Our Patient Fall Rate per 1000 ASC Admissions 0 0.296 0 0.8 0

 

Patient Burn

Burns are an important issue for patients having outpatient procedures or surgery because the equipment and supplies routinely used in providing these types of services can increase the risk that a patient will experience an unintended burn.

The frequency of ASC admissions experiencing a burn, regardless of severity, while in the care of participating ASCs is shown below as a rate per 1000 admissions. Lower rates are better.

Reporting Period 2010 2011 2012 2013 2014 YTD
National Patient Burn Rate per 1000 ASC Admissions 0.037 0.030 0.026 0.026 0.018
Our Patient Burn Rate per 1000 ASC Admissions 0 0 0 0 0

 

Hospital Transfer/Admission

ASCs provide surgical services to patients not requiring hospitalization. Therefore, ASCs screen patients referred to their facilities to ensure they can be safely cared for as an outpatient. The frequency of ASC admissions experiencing a transfer or admission to a hospital upon discharge from participating ASCs is shown below as a rate per 1000 admissions. Not all conditions requiring a hospital transfer or admission result from the care the patient received in the ASC, nor can all medical conditions requiring a hospital transfer or admission be anticipated in advance. Therefore, some level of hospital transfer or admission is expected.

Reporting Period 2010 2011 2012 2013 2014 YTD
National Hospital Transfer/Admission Rate per 1000 ASC Admissions 1.107 1.111 1.215 1.124 1.113
Our Hospital Transfer/Admission Rate per 1000 ASC Admissions 1.218 0.592 1.390 0.5 0.4

 

Wrong Site, Side, Patient, Procedure, Implant

Wrong site, wrong side, wrong patient, wrong procedure and wrong implant events are a concern for patients having outpatient procedures or surgery. There are steps that can be taken to help prevent errors such as surgery performed on the wrong part of the body or the wrong side of the body.

The frequency of ASC admissions experiencing a wrong site, wrong side, wrong patient, wrong procedure or wrong implant event while in the care of participating ASCs is shown below as a rate per 1000 admissions. Lower rates are better.

Reporting Period 2010 2011 2012 2013 2014 YTD
National Rate of Wrong Site, Side, Patient, Procedure, Implant per 1000 ASC Admissions 0.033 0.058 0.032 0.029 0.024
Our Rate of Wrong Site, Side, Patient, Procedure, Implant per 1000 ASC Admissions 0 0 0 0 0

Prophylactic IV Antibiotic Timing

Prevention of surgical wound infections is an important issue for patients having outpatient procedures or surgery. In cases where the physician has determined that an antibiotic should be given to help prevent a surgical wound infection, giving the antibiotic at the right time is important. Research indicates that antibiotics given too early, or after the surgery begins, are not as effective.

The percentage of ASC admissions having an order for an antibiotic to help prevent surgical wound infection that received the antibiotic in the appropriate timeframe is displayed below. Higher percentages are better.

Reporting Period 2010 2011 2012 2013 2014 YTD
National Percentage of ASC Admissions with antibiotic ordered who received antibiotic on time N/A 98% 98% 99% 99%
Our Percentage of ASC Admissions with antibiotic ordered who received antibiotic on time 100% 100% 100% 100% 100%

 

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